Customer Order Executive

Our client is looking for a Customer Order Advisor to join their close-knit team!
Full-time office-based - Monday to Friday
Shift patterns - 8 am - 4:30 pm and 8:30 am - 5 pm
The potential yearly bonus of £4,200 on top of the annual salary
Our client works with companies across many sectors, such as food services, cleaning, safety and healthcare. Their product offering ranges from PPE, and packaging to paper cups and much more.
In this position, you will be dealing with calls from existing clients looking to place, manage and query orders they have made and, when appropriate, offer additional products that may suit their needs - although this would fall under sales, it's important to understand that this is not cold calling, but more providing solutions for existing clients.
In this role, your daily duties would include:
Taking incoming calls and responding to emails in a timely fashion
Make outbound calls to existing clients that haven't been spoken to in several months - checking if they require any additional supplies
Advise of order cost/produce quotations, process orders and send invoices to clients using the order system - this information is processed through an internal system, which full training will be provided on
Support clients by providing solutions - explaining what other products may suit their needs - as an addition to their existing order, or in times when there may be a backlog with their usual product, offer alternatives that could help.
Manage all customer complaints to a satisfactory conclusion for both parties.#
Do you feel this position is for you? Do you want to find out more? Apply below.
Legal Information:
Contract Scotland offers both the services of an employment agency for permanent work and an employment business for temporary work.
We can only deal with applications from Candidates who are eligible to work in the UK and are current UK residents.
We are committed to equal opportunities and diversity for our employees, temporary workers and work seekers. Individuals are only assessed on their merits and suitability to a position irrespective of race, gender, disability, age, faith or sexual orientation.
Legal Information:
We act as an employment agency for permanent work and as an employment business for temporary work.
For roles in the UK, applicants must be eligible to live and work in the UK.
We value diversity and promote equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all areas of society and can discuss any reasonable adjustments to support your application