Customer Quality Assurance - Birmingham (Uk)

Curious about working for Bulten? While some may perceive us as just a manufacturer of fasteners, we are proud to be one of the few leading companies in the global fastener industry to take full responsibility for innovative fastener solutions. We have a strong global presence with cost-effective, value-added manufacturing on three continents. Combined with the fact that we are at the leading edge of technology and innovation, this means we enjoy a strong position as a supplier and partner of fastener solutions to the global automotive industry, as well as other industries such as consumer electronics. Our people are our greatest asset, and their combined skills are crucial for Bulten's success in creating long-term profitability.

**Strictly no recruitment agencies**

Role to be based in Erdington, Birmingham

Role Purpose:

Review and coordinate customer concerns and complaints in accordance with customer requirements. Manage containment and stock related to customer concerns Bulten /customer stock levels. Manage customer specific requirements and cascade it down to the business. Support the Sales organization in Customer Quality matters.

Main duties and responsibilities:

Quality Control of non-conforming product & service – Raising and tracking of concerns on factories (Bulten and Trading) and sub-suppliers in relation to customer claims. Ability to travel to Bulten Plants and/or Customer and Supplier Locations in Europe as required

Corrective & Preventive actions – Raising and issuing of 8D/5Y reports or similar dependent on customer requirements

Manage 8D for the non-conforming product raised by customer/s

Knowledge of quality related tools (i.e 5 Why, fishbone diagram, is/ is not)

Product traceability via internal system (M3)

Manage containment and inspection for customer related claims

Customer/s portal management for claims and Bulten performance

Management of internal 8D (Canea system), and to ensure all the criteria within 8D are met

Understanding and reading of customer drawing (GD&T)

Understanding of measurement equipment

Weekly and monthly quality reports, in line with KPI’s

Tracking 8D progress and ensuring that KPI’s are met

Manging recharges and updates of the tracker

Reporting on customer line stops

Number of complains per customer (CPM)

Actual quantities of the rejected parts by customer post containment/ validation of product

Record cost of poor quality (COPQ)

Customer scorecard management

Manage Customer Specific Requirements in GUKSA

Support the Sales organization in Customer Quality matters

To assist as required with any other reasonable request in line with business needs or customer/client requirements

Involvement Continues Improvement and relevant project

Ability to directly interference with the customer

Chair meetings and report on any quality related issues

Chair customer visit

Understanding of quality processes/ procedures

Daily collaboration with Warehouse/ supplier quality and MP&L regarding quality issues

Essential:

Problem solving experience

5Y/8D experience

Engineering qualification – minimum ONC level

Computer literate

Driving Licence

Desirable:

Engineering or similar background

Knowledge of Microsoft office and ability to populate presentations/ complains statistics

Knowledge of and adherence to Work Instructions relevant to role

Knowledge of and adherence to ISO 14001, ISO 45001 and IATF 16949

Adherence to Bulten core values

Support Internal Quality Audits - Review process / procedures in line with TS (IATF) / ISO standards applicable to the customer

Understanding of Bulten Quality Management System

Understanding of PPAP documentation

Understanding and adherence to Bulten Environmental Policy

Full time permanent position

Monday to Thursday (Nights) 21:00 - 07:00 hours - (4 x 10 hour night shifts)

Salary up to £48,000 per year including nightshift premium

3 Month probationary period

26.5 days holiday (pro rata) including statutory bank holidays

8% Company Pension scheme contributions from Day One

Life Insurance Scheme x 4

Company laptop and mobile telephone