AddressCustomer Quality Manager
Glyn Hopkin Ltd is the largest independent Nissan dealer group in the UK having 13 Nissan showrooms and employing more than 600 staff. In order to exceed our customers' expectations and deliver outstanding levels of customer service, we are looking for a friendly and organised individual to take on the new role of Customer Quality Manager at one of our dealerships.
Within this exciting role, you will be the initial warm welcome to all our service customers ensuring that their arrival to their departure is a seamless experience.
Key Responsibilities
- To greet all service customers that enter onsite and ensure that they are welcomed, making their experience memorable.
- To prepare for the day's service appointments ensuring space onsite and vehicle flow management.
- To take where required condition photographs of customer vehicles.
- To liaise with Valeters and Workshop Control to ensure vehicle cleanliness
- To ensure complete customer satisfaction through clear communication, working as a team and putting the customer first in all that we do.
- Adhering to all dealership procedures at all times.
- To handover courtesy cars to customers where applicable.
- To Manage the Aftersales Customer satisfaction reporting tool for Nissan. To Manage the Aftersales Customer satisfaction portal to ensure the dealerships score is above the required benchmark.
Applicants must be used to working with the public as well as be highly organised, a good team player and able to influence others.
We offer an attractive salary, plus 22 days holiday rising to 25 with service plus bank holidays, contributory pension and friends and family car purchase scheme.
If you think you have the qualities for this role, please apply.
