Customer Relations Advisor

Monday 9.00am - 5.30pm (37.5 hours per week)
£26,555 p/a
Permanent

Our client has an exciting opportunity to join the customer service team as a Customer Relations Advisor. The central complaints department supports teams across the UK managing escalated complaints from first point contact through to resolution.

The Customer Relations Advisor will provide the highest level of customer care, service and resolution, supporting high profile cases and escalations to the leadership team.

Main responsibilities:

• To own and manage customer issues and complaints, ensuring customers are kept informed at all times
• Resolve all issues in a timely and efficient manner whilst maintaining financial loss for the business
• Accurately record complaints received, handled and resolution in line with compliance and business guidelines
• Build relationships with stakeholders and be a point of contact for all colleagues across the business
• Take ownership of your personal development

Skill & experience:

• High attention to detail
• Decision making skills with the ability to find the root cause
• Perform well under pressure
• Ability to convers at all levels
• Excellence in complaint handling, resolution and compliance
• Professional letter writing skills desirable
• Good working knowledge of Microsoft Word, Excel
• Ability to adapt to change

Interested?

Please apply below.

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