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SalaryWe are working with a fantastic national organisation who are seeking to recruit x 3 experienced Customer Relations Adviser's to join their team on a permanent basis. Working on a hybrid model 9-5.30 Monday-Friday, the successful candidates will be joining an established and supportive team where you will provide support and guidance to their customers and clients. The successful candidates will have a solid customer care background and key duties will involve;
- Manage all inbound & outbound customer queries and complaints
- Managing customer issues and complaints from first point of contact
- Manage all complaints to be resolved in a timely and efficient manner
- Work in line with KPI's ensuring the team remain compliant always
- Accurately record complaints received
- Build great relationships with stakeholders
This is a fantastic opportunity to join a wonderful team who are incredibly supportive of development and growth of all their team members, successful applicants must have;
- Minimum of 2 years customer service/ complaint handling experience
- Good investigative skills and attention to detail
- Decision making skills with the ability to find the root cause
- Ability to handle multiple ongoing cases and an ability to prioritise an ever-changing workload
- Perform well under pressure and to time constraints
- Strong communication skills
- Excellent communication skills both written and verbal
- Competent in all MS Office packages
If you match the above skills and experience and are looking for a challenging new role please send your CV immediately for a confidential chat.
