Customer Relations Specialist

We are looking for a Customer Relations Specialist to join an international company in Gillingham, Dorset.

Joining the team as Customer Relation Specialist, you are responsible for execution of the SLS Customer Relations process according to the internal policies and practices.

In this position you manage and process customer orders and quotes, provide information about products, services and order status. You will be involved in improvement initiatives, comfortable to challenge processes and seek new opportunities to increase Customer Relations efficiently.

What you will do:-

• Deal directly with customer inquiries received via all medias (e.g. fax, web, email)
• Respond to customer inquiries according to SL agreement
• Proactively look for solutions to customer issues
• Obtain and evaluate all relevant information to handle inquiries. Follow up on customer interactions.
• File records of customer interactions and transactions
• Record details of inquiries, comments and complaints within quality management system. Manage administration
• Communicate and coordinate with internal departments
• Proposes ideas for processes & organizational improvements
• May consult the manager for making decisions upon needs
• Demonstrate the company’s values in your daily routine

Skills and experience:-

• Awareness on business environment/competitors
• Excellent verbal, written communication and active listening skills
• A positive and flexible approach on dealing with customers and know how to organise/prioritize daily tasks
• Customer focused & solution provider mindset
• Result driven
• Continuous improvement mindset
• Accurate and attention for detail
• Ability to work in a fast paced & complex environment
• Ability to work in a diverse and multicultural environment
• Ability to prioritize and organize daily work within deadlines
• Flexibility to adapt to incoming requests
• Collaborative approach and team spirit
• Take ownership
• Open to change and has a constructive attitude
• Proactive attitude
• Demonstrate the company’s values and act as a role model
• Good knowledge of customer order management cycle and supply chain processes desirable
• Working experience in a customer facing environment desirable
• System tool agility e.g. Customer Relationship Management (CRM) platforms, SFDC, ERP (SAP advantageous), Windows Office Suite
• Relationship management; comfortable engaging and interacting with people across diverse organizational levels
• Fluent in English

 What you will receive

Hours of work for this position are Monday – Friday 9.00am – 17.30pm initially.  There will be a minimum of 4 weeks in the office to complete training, then there is the potential to work hybrid to include a minimum of 2 days in the office each week.

After the initial training, two days per week are flexible by arrangement to start at 8:00am – 16.30pm or 8:30am -17.00pm.

This role starts temporarily and will be reviewed for a permanent position after 3 months.

Are you the right person for this job? Apply here or give Katherine a call on 01747 825568.

Octopus Personnel is focused on equality and believes in the value of our diverse characteristics that make each one of us unique. We are committed to inclusive recruitment policies, where everyone is welcome to register.