Customer Relationship Manager

Customer Relationship Manager

Location: Hereford, HR4
Salary: £30,000 - £33,000
Contract: Full time, Permanent
Benefits: 25 Days Holiday pro rata, Profit Share & Income Protection after initial probation period, Training Budget for All, Summer and Christmas Parties and much, much more!

Join our team at Oakwrights as a Customer Relationship Manager and become the cornerstone of our commitment to exceptional client experiences.

We are a thriving and growing company of over 140 employees centred in the beautiful County of Herefordshire.

Whether our customers want to build a beautifully styled family home, extend their grade II listed property or add a little extra space for guests or a child returning from university, the possibilities are endless, but their personal dreams and aspirations are unique, and up to us to provide them!

As Customer Relationship Manager you will assume responsibility for the creation and development of our Customer Relationship management strategy using a creative approach to secure and manage target audiences whilst delivering outstanding campaigns!

Working with the Marketing Manager, ensuring a stream of high-quality leads through online and e-mail marketing, driving acquisitions, increasing conversions, improving retentions and customer loyalty. 

In addition to this, as our Customer Relationship Manager you will be responsible for: 

• Planning, managing and delivering our Customer Relationship management strategy.
• Managing and maintaining our contracts process through to completion, both within HubSpot and DocuSign for OW and OCB.
• Building collaborative relationships with all marketing teams to gain a great understanding of our customer base through insight, segmentation and data analysis.
• Management of data and CRM agency, resolving any issues that arise during the implementation of our CRM campaigns.
• Analysing and reporting on campaign effectiveness in terms of traffic, acquisition, conversion, retention and revenue.
• Identifying areas for improvement and making recommendations.

In order to be successful in this role you must have:

• Previous experience in CRM / data marketing / email marketing.
• First-hand experience of the development and implementation of a successful CRM strategy with back-end system knowledge.
• Excellent planning and analytical skills with experience in / exposure to project management.
• Knowledge and understanding of data and production processes.
• Great communication skills, written and verbal.
• Foresight to anticipate issues, set priorities and proactively develop strong relationships.

If you are passionate about creating a memorable customer journey and driving customer loyalty, we invite you to apply and join our team!

No agencies please.