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Form of work
SalaryThis opportunity gives you the chance to join a leading global logistics company as a Customer Service Administrator for their online retail brand. With a long and rich history, this company is dedicated to simplifying the process of living, working, and doing business worldwide. They achieve this mission through a diverse range of brands, each specialising in different aspects of logistics and workplace optimisation.
Company Overview:
Our client is a privately owned global logistics company dedicated to facilitating seamless global operations for individuals and businesses alike. From creating inspiring workspaces to providing strategic assignment management, our client offers a comprehensive suite of services tailored to meet the diverse needs of their international clientele.
Job Overview:
As a Admin Assistant, you will play a vital role in ensuring seamless customer experiences and operational efficiency. From managing online orders to handling client enquiries and coordinating deliveries, your responsibilities will be diverse and impactful.
Salary £25-30k.
Here's what you'll be doing:
- Following up on customer feedback via email or phone calls and maintaining detailed records.
- Managing customer remedials by liaising with operations teams and ensuring timely resolution.
- Processing online refunds, credits, and payment links efficiently.
- Handling enquiries and coordinating deliveries with existing clients.
- Providing general office support, including answering phones and processing insurance claims.
- Upholding company values of caring, determination, availability, knowledge sharing, and innovation in all interactions.
Here are the skills you'll need:
- Proven experience in a Customer Service or administrative role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Proficiency in MS Office and CRM software.
- Ability to multitask and prioritise workload effectively.
Work Permissions:
You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time.
Here are the benefits of this job:
- Competitive salary of £25-30k and benefits package.
- Opportunities for career development and advancement within a global organisation.
- Dynamic and collaborative work environment.
- Training and support provided to enhance your skills and knowledge.
Joining our client's team as a Admin Assistant offers a unique opportunity to be part of a global logistics company that is dedicated to making a positive difference in communities worldwide. With a focus on innovation, collaboration, and customer satisfaction, this sector provides a fulfilling and rewarding career path for individuals seeking to make an impact in the dynamic field of logistics and workplace optimization.
