Customer Service Administrator

Job Description
At Taylors, We’re looking for a Customer Service Administratorto support our fantastic Lettings team in Swindon. As our Customer Service Administratoryou will take ownership of office administration accurately and efficiently and in a professional manner, within a busy customer facing environment. You will also have the opportunity to progress into a Lettings Negotiator.
What’s in it for you as our Customer Service Administrator?

• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Supportive, rewarding and fun environment
• Team incentives
• Understanding of operations within an estate agency business

Key responsibilities of a Customer Service Administrator. The main purpose of your role is to support the lettings team within the office with administrative duties. This will involve being the first point of contact for customer enquiries both in branch and over the phone and ensuring clients are kept informed through the letting process.
Skills and experience required to be a successful Customer Service Administrator

• Preferably experience with handling incoming and outgoing calls in volume
• Customer focussed and comfortable in a client facing role
• Resilient, positive, numerateand detail oriented
• Organisedand able to prioritise workload in a faced paced environment
• Keen interest in learning and keeping up to date with industry changes
• Excellent verbal and written communicationskills
• IT literate(MS Office, internet, email systems)

With branches covering right across the region from Peterborough in the east to Cardiff in the west, Taylorshelps people move every day. The size of our connected network branches give your property the widest audience of potential buyers or tenants, aiming to find the perfect person for your property in the shortest time possible.  
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.