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SalaryPosition Title:Customer Service Administrator
Location: Rural Crowborough, accessable via train
Salary: £26,000 - £28,000 per annum + annual bonus!
Working Hours: On site - Monday-Friday || 8-5pm
Benefits: 20 days holiday plus bank holidays, End of Year Profit Bonus, Christmas close, Parking, Pension, Training and Development opportunities, fun social team events quarterly and monthly office lunches. Office Dog!!
Do you have experience working within a Customer Service support role? Do you enjoy managing key clients and developing existing relationships with customers?
Office Angels have the pleasure of working with a thriving growing company who are looking to expand their sales team. The role will be based on site within a fun and fast/busy working environment, working within a complete team of 12, with 3 within the Sales Department. Reporting to the Sales Account Manager.
You will be used to managing existing customer orders and updating customer portals and have sales ability to take accurate orders from regular business customers and up sell to existing customers when required (offers, out of stock etc) within your day to day duties.
You will manage your own day-to-day administration and the busy inbox for all general enquiries/orders, whilst speaking to the same customers and developing relationships as you go!
Responsibilities:
Enquiry Management:
- Receive and process incoming enquiries promptly via the inbox and managing orders/ input onto the customer portal
Sales Support:
- Execute the sales process efficiently and professionally; working within a set key clients and outbound calling these existing customers (who are expecting the call!) on a weekly basis to take repeat orders.
- Process orders and provide product information or alternatives
Client Relationship Management:
- Manage client expectations regarding timescales, product availability and costs.
- Deal with any customer based issues regarding stock, products, dispatch, delivery, alternatives etc
- Resolve issues and build strong relationships with your key customers
Administrative Support:
- Updating the portal with customer information ensuring information is all up to date
- Managing the company inbox and inputting orders which have been received
- Allocation of products and stock for orders for same day/next day dispatch (in-house liaison with the warehouse / delivery drivers)
- Inputting orders onto customer portals
Event Support:
- Assist with events, some trade shows on an ad hoc basis!
Requirements:
- Proven experience in sales / B2B Customer Service based role is required
- Excellent organisational and time-management skills.
- Strong communication skills
- Proficiency in Microsoft Office Suite, Word, Excel, Outlook.
- Ability to work effectively both independently and as part of a team.
- Flexibility to adapt to changing priorities and tasks.
If you are interested in this fast paced role, and wish to work for a busy friendly team who offer training and development please apply today!
This role is being managed by Debbie Foster - Office Angels - Tunbridge Wells - .
Or, you can send your CV directly in confidence to
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
