Address
Form of work
SalaryPlease note this is a fully office based role with no hybrid/home working available!
Role:
As a Sales Support Administrator, you will be responsible for processing sales orders and enquiries to support the sales team in achieving their targets. You will provide packaging solutions to a variety of Key & SME Accounts, supporting Sales Account Managers with order processing and nurturing customer relationships to develop accounts further.
Key Responsibilities:
- Process incoming inquiries to support Sales Account Managers.
- Manage client expectations regarding timescales, material availability, and costs.
- Escalate new product/customer inquiries promptly.
- Maintain accurate records of inquiries, opportunities, customer records, and quotations.
- Assist Sales Account Managers with re-order quotations.
- Serve as a secondary contact point for key customers.
- Support shows and exhibitions, executing event sales processes.
- Produce Sample Packs as needed.
- Maintain accurate sales administration and reporting.
- Update Sales KPI Dashboard weekly.
- Update Pipeline Tracker and communicate key information.
- Maintain and update Weekly Call Cycle and Sales Plan.
- Manage allocated accounts and grow new customer accounts.
- Develop excellent working relationships with allocated accounts.
- Maintain regular contact with accounts to ensure superior service.
- Assist with promotions as needed.
Person Specification:
- Ideally 1+ years experience in a similar B2B Sales Support role.
- Strong and proactive telephone manner.
- Good numeric skills.
- Effective personal organizational skills.
- Proficient user of IT software, including MS Excel.
The Package:
- Monday - Friday, 8 am - 5 pm (1-hour lunch).
- 25,000 - 28,000+ DOE.
- Clear progression & training available.
- Free onsite parking & easily accessible by public transport.
