Sales and Customer Service Administrator

We are on the lookout for a Sales & Customer Service Administrator to manage customer enquiries at the initial point of contact with the Company, and to assist the sales team with daily administration activities.

If you are a clear and effective communicator with strong attention to detail, exceptional Customer Service skills, and the ability to meet deadlines under pressure, we want to hear from you!

Duties:

• Check the accuracy of the sales order against agreed quotation and/or the approved price list.
• Contact the customers to resolve any queries.
• Enter sales orders into the Company s ERP system that are received by the company via telephone, e–mail and sales representatives.
• Perform necessary checks for export control and obtain and complete the necessary export documents.
• Ensure all export compliance documents, invoicing and delivery notes are done according to the export compliance regulations;
• Maintain customer records on the Company s CRM system.
• Provide telephone support for the Sales and management teams by answering calls when they are absent and taking and delivering accurate messages.
• Prepare from established reports monthly KPI packs for management review.
• Work with the Sales and Management team to arrange and book their travel plans.
• Occasionally serve as host to visitors to the Company s facility.

This role is full time and office based role based in Uckfield.

Harris Lord is acting an Employment Agency in relation to this role.

Sales Processing, Customer Service, Admin,