Customer Service Administrator

The Customer Service Administrator role is a crucial part of our retail team, responsible for providing excellent Customer Service on the phone and handling administrative tasks within the department. Client Details The company is a reputable player in the retail industry, with a significant presence across the UK. It is a mid-sized company, known for its focus on quality and customer satisfaction. Description The Key Responsibilities for a Customer Service Administrator are: Providing top-notch Customer Service via phone, email, and face-to-face interaction. Handling administrative tasks within the Customer Service Department. Handling customer complaints and escalating them appropriately. Assisting in the processing of online orders and returns. Supporting other team members and departments as needed. Ensuring compliance with company policies and procedures. Maintaining customer records by updating account information. Identifying and assessing customers' needs to achieve satisfaction. Profile A successful Customer Service Administrator should have: A strong passion for delivering excellent Customer Service. Good administrative and organisational skills. Excellent communication skills, both written and verbal. Ability to work well as part of a team. Good knowledge of industry practices and trends. Proven experience in a similar role in the sector. Proficiency in using Microsoft Office Suite and Customer Service software. Job Offer A competitive salary range of up to £24,000 per annum. A supportive and collaborative team environment. Opportunities for career development and progression within the industry. A convenient location on the outskirts of Billingshurst.