Customer Service Administrator

Customer Service Administrator
Wellingborough, Northamptonshire
The Company
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
We are looking for a Customer Service Administrator to join our team in the Control Tower at our Wellingborough site on a full-time, permanent basis. You will work Monday - Friday from 9am - 5:30pm.
Benefits:
- Salary of £24,740 per annum
- 25 days' holiday (excluding bank holidays)
- Opportunity for Unpaid Leave
- Free Eye Test *
- Employee Referral Scheme
- Cycle to Work scheme
- Critical Illness Cover
- Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
- On Site Mental Health First Aiders
- Employee benefits i.e., Free eye test*, up to 25% off gym membership, high street vouchers
- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care - Concierge Service
- Tailored development and career opportunities
This is the perfect opportunity for a customer-focused individual who thrives in a fast-paced environment to join our dedicated company!
You’ll discover a supportive team and a wealth of tailored professional development opportunities, ensuring you can expand upon your Customer Service skillset.
So, if you’re ready to advance your career, grow professionally and fulfil your potential, we’d love to hear from you.
The Role
As a Customer Service Administrator, you will provide efficient, timely and professional administrative support to ensure we meet our contractual requirements for our customers.
Planning deliveries based on product availability and customer requests, you will prepare and process relevant delivery documents. You will address customer queries about deliveries and collections and ensure all relevant reports are sent.
You will also develop and maintain excellent customer relationships, acting as the key customer contact for delivery queries, and ensure all customer records and spreadsheets are updated and shared in line with departmental procedures.
About You
To be considered as a Customer Service Administrator, you will need:
- Experience of working in a fast-paced environment
- Excellent Customer Service skills
- Excellent communication and organisation skills
The closing date for this role is the 28th March 2024.
Other organisations may call this role Administrator, Customer Support Administrator, Customer Care Administrator, Customer Service Co-ordinator, or Customer Service Assistant.
Yusen Logistics is an equal opportunities employer who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on skill set and experience. Diversity allows us to create an inclusive environment where our employees can strive and grow their potential.
So, if you’re seeking your next challenge as a Customer Service Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.