Customer Service Administrator

Demon Recruitment Group are working with a leading company in Hounslow who are seeking a Customer Service/Administrator to join their friendly team. This is dealing with Inbound calls from customers and assisting with their queries.

The starting salary for this position £23,000 - Completely office based Monday - Friday 9.00 am - 5.30 pm

Duties

A Customer Service role in a busy office where service excellence is key to the business

• You will be expected to respond to telephone and email enquiries.
• Establish and manage day to day relationship with customers

Skills

Very strong understanding of English Language (Including communication and written skills)

• Ability to work within a team, with a proactive attitude
• Excel knowledge
• Ability to have clear, concise and professional dialogue with customers and internal colleagues by telephone and email
• Have the ability to organise time effectively and stay on top of all queries

Experience

• Experience of working in a telephone based Customer Service environment
• Looking for a self-motivated person with attention to detail

Duties

• Dealing with telephone and e-mail queries
• Use of in-house system
• Daily update of service level reports for customers
• Use of Microsoft Office - Word, Excel and Outlook

Hours of work

Monday to Friday. A total of 37.5 hours 09.00 - 5.30 pm

Immediate Interviews available

Demon Recruitment Group confirms its commitment to equality of opportunity in all areas of its work. All individuals will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.