Customer Service Administrator

We are looking for a Customer Service Advisor to join a well-known, very busy and growing family run organisation, based in Edgware.

This is an excellent opportunity for a proactive, self-motivated individual to join one of the company's busiest divisions.
We are looking for candidates with strong communications skills, someone who isn't afraid of a challenge and who really wants to build a career/grow within a business!
The role is fully-site based; hours are Monday to Friday 8am to 5pm. The salary for this position is paying a starting salary of £24,000 depending on candidate's experience.

After completing your first 6 months training it is likley you will then be based full-time at their office in Northolt or Edgware (depending on your location). The company also offer a number of excellent benefits including free on-site parking, 28 days holidays, opportunity for bonus, expenditure for your commute to London and more!
Duties to include:

• Making appointments with customers in order for clients to carry out surveys.
• Drafting and sending out letters to customers confirming appointments and/or requesting they contact us in order to arrange appointments.

• Track all appointments in order to report back to company clients.
• Filing of completed surveys and updating trackers in order to show real time statuses of each project.
• Working closely with the customers and providing full support on any possible issues.
• Producing and delivering literature to customers informing them of start dates / details.
• Recording and reporting any complaints made, ensuring that all complaints are dealt with professionally and are resolved in a timely manner.

• Providing continual support throughout the customers journeys.

Candidate requirements:

• Good Communication skills, both written and verbal.
• Proficiency using office IT applications such as Microsoft Excel or Word.
• The ability to take instruction and effectively carry out tasks.
• The ability to work as part of a team.
• A full valid UK driving license.

Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, Customer Service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.