Customer Service Administrator

We are recruiting for an award-winning logistics company based in the Paisley area, looking to recruit Customer Service Administrator on a permanent basis.
This is a fantastic opportunity either for someone with extensive Customer Service and administration experience (full training on how their business operates will be provided).
You would be joining a forward-thinking, award-winning organisation that provide a top-class service and work with products that most people across the world will use, consume and recognise.
This role is very heavily focused on Customer Services and administration, so someone organised and able to multitask projects and absorb information is a must.
Ideally, we would love to find someone that knows a bit about the supply chain, logistics or transport industry, but if you read this advert and have some great transferable skills without that industry knowledge, please do still get in touch.
The position is hybrid working, 2 days working from home a week and 3 days in the Paisley offices, typically you'd work a Wednesday/Thursday from home, but this is flexible.
The role is permanent and full time, working Mon-Fri and a 37.5 hour week.
The salary for this role is £25,000 to £27,000 DOE and you will have access to plenty of benefits too, from 24 days holiday + bank holidays, a bespoke salary bonus scheme, private healthcare, enhanced pension, access to a number of retail/leisure discounts, life insurance and free parking on site.
Typical responsibilities:

• Perform customer verifications by monitoring bookings and collections with hauliers and suppliers.
• Insurance and claims management support.
• Ensure all changes and variations to rates, haulier details and supplier information is regularly updated.
• Send and action updates to all relevant parties of any issues that arise.
• Handle and resolve customer complaints, obtain and evaluate all relevant information to handle inquiries and complaints, complete and issue non-conformance documents and direct all unresolved issues to the Team Lead Operations.
• Process manual orders received from customers into the Transport Management System.
• Book planned collections and deliveries according to customer requirements, ensure booking details are entered into the TMS system.
• Regularly update customers with the delivery status of orders.
• Deal directly with customers either by telephone, electronically or face to face.
• Respond promptly to customer inquiries, amendments and requests.
• Attend customer reviews and initial set up of new customers.
• Record details of new inquiries for rates etc; and forward to the Business Development Manager.
• Process & record all claims/demurrage received, and enter on the Claims Tracker, including cost of recovery from Haulier.
• Review progress of all outstanding claims daily and report progress of closed and outstanding claims on a weekly basis to the Operations Manager.
• Manage the Help desk & assign calls to the team. Resolve any problems within the allocated time as defined on the Help desk to ensure minimum escalations.
• Ensure that all daily KPI data is completed and compiled for daily & weekly KPI's in an accurate and timely manner.
• Maintain customer/supplier address database and ensure the quality of collection and delivery address data is accurate and up to date.
• Development of Haulier performance reports, on a quarterly basis, for the Team Lead Operations.

What do we need from you?

• Previous experience within a supply chain, logistics or transport industry would be ideal, but isn't essential.
• You will need to have some form of office-based experience working with Customer Services, administration or orders is a must have.
• We need a good team player, this company manage a very important and award-winning service and the Paisley team are a small and tight unit, so a good team player, enthusiastic and willing to help with anything is what they are needing.
• High-level of communication skills, both verbally and written.
• Ideally you'll need to be able to easily commute to the Paisley area too.

We are currently recruiting for this role and looking for candidates that we can interview for the role ASAP, so do not hesitate to get in touch with Bobby by applying.
Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, Customer Service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support