Customer Service Administrator

We are seeking a dedicated Customer service Administrator to join our clients Customer Service team in the Insurance industry, located in Haywards Heath. The role involves analysing, updating, and improving their policies, ensuring they remain competitive and meet their customer's needs.

Client Details

The company is a mid-sized entity . With a focus on Customer Service, the company has a strong reputation for delivering quality solutions to its clients. The organisation has a national presence and a team of dedicated professionals working towards offering the best services in the market.

Description

The key responsibilities for a Customer service Administrator are

• Review existing policies and suggest improvements
• Collaborate with team members to ensure policies meet customer needs
• Keep up-to-date with changes in the industry
• Provide excellent Customer Service
• Resolve customer queries and complaints related to policies
• Participate in team meetings and contribute to policy development
• Maintain accurate records of policy changes and updates
• Ensure compliance with company and regulatory standards

Profile

A successful Customer service Administrator should have:

• A strong background in the industry
• In-depth knowledge of insurance policies and regulations
• Excellent problem-solving skills
• Strong Customer Service skills
• Ability to work collaboratively within a team
• Good organisational and record-keeping skills
• An understanding of industry trends and developments

Job Offer

• A competitive annual salary
• A full-time, permanent position in Haywards Heath
• A supportive team environment within the industry
• Opportunities for professional growth and development
• A role that allows you to make a significant impact on customer satisfaction

We encourage all candidates with the right skill set and passion for Customer Service in the insurance sector to apply.