Customer Service Administrator

Location - Reddish (Stockport)

Salary - £12.89 ph (This includes holiday pay) (30 hours PW)

Consultant - Sarah Duffy and Karen Reynolds

Our client is seeking a dedicated and professional Administrator/Receptionist and Switchboard Operator to join the team.

Job Description:

The Administrator/Receptionist and Switchboard Operator will be the first point of contact for our company. This role requires an individual who can manage multiple tasks efficiently while maintaining a high level of Customer Service. The successful candidate will handle front desk operations, manage the switchboard, and provide administrative support to various departments.

Key Responsibilities:

• Greet and welcome visitors with a friendly and professional demeanor.
• Manage the switchboard, answer and direct incoming calls promptly and efficiently.
• Handle inquiries and provide accurate information about the company and its services.
• Maintain a tidy and presentable reception area.
• Schedule and coordinate appointments and meetings.
• Manage incoming and outgoing mail and deliveries.
• Assist with administrative tasks such as data entry, filing, and managing office supplies.
• Support various departments with clerical tasks as needed.
• Maintain security by following procedures and controlling access (monitoring logbook, issuing visitor badges).

Requirements:

• High school diploma or equivalent; additional qualifications in Office Administration are a plus.
• Proven experience as a receptionist, switchboard operator, or in a similar role.
• Proficient in MS Office (Word, Excel, Outlook).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Professional appearance and attitude.
• Ability to handle sensitive information with confidentiality.