Customer Service Administrator

I am looking for motivated, candidates that are ready for a challenge and would like to be part of a well known banking group. This is a fantastic opportunity for someone to join one of the UK's leading banking groups as a Customer Service Administrator. You will join the bereavement team to support with the finalisation of customer estates once deceased.

This role will be based in Glasgow city centre and offer hybrid working after training has been completed. This contract is for 12 months, with the opportunity to become a permanent member of the team.

Working hours are Monday to Friday 9am - 5pm. You will also enjoy weekly pay with an hourly pay rate of 12.09ph and an attractive holiday allowance of 39.5 days a year You also have the option to work from home.
We are looking to speak with people with administration experience and also candidates from a Customer Service background, as long as you have the experience working in an empathetic manner or within sensitive situations.

A Typical Day may look like

• Contact with customers, via telephone, letter and email
• Provide customers with a first class service and a positive experience
• Scanning ID and verify documentation onto in house system
• Processing legal paperwork/ death certificates
• Complete the closure of accounts and payments
• Assist with any Inheritance Tax queries
• Providing full administration support at all times
• Take general enquiries regarding estates and closures

To be considered you must have .

• Excellent attention to detail
• First class communication skills
• Ability to manage your own workload
• The ability to work on own initiative

PLEASE NOTE YOU MUST BE ABLE TO PASS A CREDIT CHECK AS WELL AS A FULL CRIMINAL AND DISCLOSURE SCOTLAND CHECK.

If you would like to know more, please apply now or contact Alice at (url removed)

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