Customer Service Administrator

Customer Service Administrator

Ossett, office based - close to bus stop and plenty of parking

8.30am - 5.015pm Monday - Friday

25 Days Holiday + Excellent Benefits

£23051.60

This is an opportunity to become an integral part of a busy inbound Customer Service team.

Offering help and support their customers (companies) throughout the UK.

Training in products will be given however you will need to have gained some recent Customer Service experience and be confident talking to customers over the telephone.

This inbound team prides themselves on the Customer Service level they offer their

customers. If you are friendly and confident on the telephone and have a keen eye

for attention to detail then this is the role for you.

Main duties/responsibilities

• Handle and respond to customer enquires and maintain customer contact

via telephone, letter or e-mail.

• Progress and chase sales orders (no targets)

• Manage deliveries, purchase orders and maintain stock records.

• Take credit card payments and produce invoices / credit notes.

• Scan customer applications, orders, certificates and warehouse notes.

• Assist customers on product and application problems or seek technical

advice on their behalf

• Support Area Sales Managers

• Increase awareness of products

• Confirm stock and pricing with Commercial Manager (where necessary).

• Distribute marketing literature and quotes to customers.

• Liaise with the Despatch Team

• Provide cover on reception operating the main switchboard when needed

• Attend and participate in all company activities, such as Customer

Services meetings and training programmes.

• Undertake any additional tasks as requested.

Qualifications/Skills required

• Computer Literacy Skills - previous experience of a Sage system is

desirable but not essential

• Customer Service skills

• Good communication skills both verbal and written

• Attention to detail

• Organisation skills

• Ability to work on own initiative

Product training will be provided.

This vacancy is being advertised on behalf of Bagnall Hopkins Recruitment who is operating as an employment agency/business. Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful.

We will not submit your CV until you have been briefed on the position and we have your consent to do so.

Both Bagnall Hopkins and our clients promote a policy of equal opportunities.

For Bagnall Hopkins’ GDPR policy and how your data will be handled, as well as what your rights are, please visit our website and go to our Privacy Policy

Job Types: Full-time, Permanent

Salary: From £23,051.60 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person

Reference ID: 14632