Customer Service Administrator

Customer Service Administrator Burton upon Trent Full Time

Our client are specialist providers of engineered solutions for concrete frames, ground engineering and civil engineering applications. They pride themselves on close working relationships with their customers to understand the detailed requirements and provide innovative, cost-effective solutions.

What can you expect in return?

• Market benchmarked competitive salary
• Fantastic enhanced private pension
• Private Medical Insurance
• 25 days holidays plus bank holidays (these increase with the length of service)
• Non Contractual company bonus
• Lots of other benefits recently introduced to the company like tech scheme, retail discounts, Costco membership, weekly fruit delivery in the offices
• Plus other company-wide initiatives in personal growth and development

Are you the right person for the job?

The following criteria are essential for this role

• Experience carrying out Reception duties in a busy office environment
• Experience carrying out Switchboard duties in a busy office environment
• Experience with general administration, including but not limited to incoming/outgoing post, filing, etc
• Problem solving abilities
• Customer service skills
• Competent in the use of Microsoft Office products, especially Word and Excel

What will your role as a Customer Service Administrator look like?

• Reception duties, including building and depot access calls, greeting visitors professionally, ensuring that each is signed in/out and contacting host
• Telephone switchboard duties, including answering calls professionally and distributing calls to relevant staff by set guidelines
• Mailroom activities, including distribution of incoming mail, collation of outgoing mail in readiness for collection and booking courier services
• General administrative support to the Operations and Customer Service team
• Develop professional relationships with internal and external customers and provide high levels of Customer Service at all times
• Take ownership of and deal with/resolve customer queries in a professional manner
• Pro-actively promote the company at all times
• Communicate effectively with other colleagues to ensure high levels of Customer Service are maintained at all times
• Ensure all activities are executed following the Company s Health, Safety, Environmental and Quality procedures
• Supporting the depot operations team with the booking out of transport using the Company s nominated software system
• Liaising with and recording transport and courier bookings, verifying movements and delivery/collection times and checking and approving invoices
• Perform any other duties as may be reasonably requested by the UK Operations Manager

What s next? It s easy! Click APPLY now! We can t wait to hear from you!

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