Address
Form of work
SalaryJob Description
Our client is a manufacturing business based in Banbury. They are looking to acquire the services of a Customer Support Administrator to join their team, reporting to the Customer Support Manager. This role will involve acting as a central hub for businesses and providing administrative support to customers directly as well as the sales and service teams. The ideal candidate must have experience using SAP and also previous experience working within an administrative or Customer Service role.
Please note: it is essential to have experience using SAP. It is a full-time role, working on-site, Monday to Friday, 8.45 am – 4.45 pm.
Main Responsibilities
- Ensure quotations, PO receipt/Order Entry/RMA /Delivery tasks are carried out promptly with excellent attention to detail.
- Responding to sales/Service enquiries via telephone/email.
- Manage and arrange the Service Engineers’ job timetable, by location and customer demand.
- Responsible for all UK and overseas Service visits, booking flights, hotels, parking, hire car, transfers etc.
- Manage the Service filing system (to include archiving when necessary).
- Manage the creation of all Training & Machine manuals.
- Create and assist in raising quotations for spare parts/service/Training.
- Dealing with customer complaints and escalation.
- Adhere to the validation process from contacting customers, and raising visits to sending out correct Validation and SME certificates.
- Adhere to the Service Call process for all outbound jobs from completion → Shipping → invoicing.
- Adhere to the Spare parts and machines process from customer query, to quotation, ordering of goods and invoicing.
- Adhere to the Returns process from customer query, to booking in and liaising with other departments to a satisfactory completion.
- Dealing directly with Distributor/OEM day-to-day enquiries, and establishing solid working relationships.
Key Skills
- Pro-activity and initiative (including the ability to anticipate and resolve potential problems and challenges).
- Confidentiality and integrity.
- Flexibility and the ability to respond well to change and pressure (calm and unflappable!).
- Ability to positively influence and build effective relationships.
- A personable approach with good telephone and communication skills.
- Self-motivation and energy.
- Strong planning and organisation skills.
- A meticulous approach and a high level of accuracy, demonstrating strong attention to detail.
- Excellent communication skills.
- Customer Focus.
- People management skills.
- Proficient in Microsoft Word, and Excel essential.
- Outlook Email or similar system.
- Proficient in SAP system essential
Additional Information
- Working Monday to Friday, 8.45 am to 4.45 pm.
- 25 days annual leave plus bank holidays.
- Company Pension.
- Eyecare scheme.
- Cycle to work scheme.
- Discounts scheme.
- Employee Assistance Program, which provides weekly information and webinars, and gives access to confidential, independent, and impartial support for all employees.
- Training – full induction, and provision of ongoing training relevant to the job role.
- Opportunities for career development via a development plan.
If you would like to apply for this opportunity, please submit an up-to-date CV including details about your current or most recent salary and your availability/notice period. You can also call Daisy Flower on 01295 983575 or https://www.linkedin.com/in/daisyflower/ for a discreet and confidential discussion about the role.
