Customer Service Adviser

Customer Service Adviser - Part time

• Leeds
• Temporary to permanent
• Immediate start
• Hybrid
• Part-time (Tuesday, Wednesday, Thursday, plus Saturday (4hrs) and Sunday (4hrs) every other week)

We are seeking a dedicated and customer-focused individual to join a dynamic team as a Customer Service Adviser. As a crucial member of the customer support team, you will play a key role in ensuring a positive and seamless shopping experience for online customers. The ideal candidate should possess excellent communication skills, a passion for customer satisfaction, and the ability to navigate various platforms.

Responsibilities will include;

• Respond promptly and professionally to customer inquiries via email and chat.
• Provide accurate and detailed information about products, orders, shipping, and returns.
• Assist customers in navigating the website, troubleshooting technical issues, and placing orders.
• Process and track customer orders, ensuring timely and accurate fulfillment.
• Monitor and manage backorders, ensuring customers are informed and updated.
• Investigate and resolve customer complaints and issues in a timely and empathetic manner.
• Collaborate with other departments to address and resolve complex customer problems.
• Stay informed about product features, specifications, and promotions.

We are looking for an experienced candidate with the following qualities;

• Strong interpersonal and communication skills.
• Ability to remain calm and composed in challenging situations.
• Understanding of online shopping processes and customer expectations.
• Critical thinking skills to identify and address root causes of problems.
• Ability to adapt to changes in procedures, policies, and technology.
• Comfortable working in a fast-paced and dynamic environment.
• Accurate data entry and order processing skills.

Please apply to register your interest.