Customer Service Adviser

Job Title: Customer Service Adviser.
Location: Office based full time in Wakefield, West Yorkshire.

Target: IT literate candidates ideally with some previous Customer Service and/or Admin experience.

Salary: £24,000 Basic.

Working Hours: 40 Hours per week, working a 5 day working week, with a rolling 4 week rotating rota which will include early and late starts and a requirement to work every other weekend which forms part of the 4 week working rota.

Timeline: Immediate Interviews with start dates in either June or July 2024. (2 Positions available)

The New Homes Group:

The New Homes Group as part of the Connells Group, has the enviable reputation of being the UK’S leading new homes specialist. Through our range of individual brands we specialise in facilitating the sales of new homes working with housebuilders, lenders and a nationwide network of estate agents. We offer a broad range of Mortgage Services together with Part Exchange, and Assisted Move. We work with most of the UK’s top 20 housebuilders.
In 2023 we handled over 15,000 mortgage applications. Our Helpline teams and Mortgage and Protection Advisers have considerable knowledge and experience of mortgage products that are particularly geared towards the new homes market, as well as having established relationships with key mortgage lenders. As part of our ongoing 2024 expansion plans, we are now looking to appoint additional individuals, who will have the opportunity to earn an industry leading salary package, and an unrivalled opportunity for career development and promotion within The New Homes Group.

A genuine career opportunity in Financial Services:

We are now looking for an additional 2 Customer Service Advisers to join our Mortgage Helpline Teams.
The role offers full training and we are looking for bright, hardworking and enthusiastic candidates to support our Mortgage Specialist teams. We will of course consider applications from experienced Customer Service Advisers, but also applications from individuals who are keen to begin a career in Financial Services and can demonstrate a strong desire to succeed.

The New Homes Group (TNHG) Mortgage Services:

TNHG Mortgage Services is the front line and first point of contact for our customers; needless to say, it is an important and integral part of our organisation. Our Customer Service Advisors are highly trained, work to high expectations and are responsible for delivering a fantastic first impression. It’s fair to say no two days are the same.

As a Customer Service adviser you will have excellent interpersonal skills and an ability to work effectively on your own as well as in the team environment. A proven track record in Customer Services or administration would be beneficial but is not essential as we are willing to train and invest in the right candidates who have a desire to succeed and would value the opportunity for a career in financial services that offers genuine opportunities to forge a long term career in the financial services sector.  

Required skills and Job Functions*:

• Previous telephone, Customer Service experience preferred.
• Ideally have some experience of working within Financial Services, but not essential.
• Be detail conscious. Experience of working in an office based, administrative environment would be beneficial
• Be motivated to meet and exceed personal targets and Customer Service standards.
• Have excellent inter-personal skills, with outstanding telephone manner and strong listening skills.
• Be a highly competent Microsoft Office user, including Excel, Word and Outlook.
• Contacting customers using the wide range of tools available, I.E Text, what’s app, Facebook etc.
• Be comfortable in conversing with all types of customers, introducing the company and discussing the services offered
• Arranging call-backs with our team of mortgage specialists to progress the customer to the next step in their house buying journey

Benefits:

• Permanent Full Time employed role.
• Extensive induction coupled with ongoing training, support and development programme.
• 28 days paid holiday including Bank Holidays.
• Get your Birthday off each year. (*Once Probation Completed)
• Unrivalled opportunities for progression, promotion and personal development in an expanding business.
• Contributory workplace pension.
• Generous discounts on estate agency fees, mortgage fees, plus savings on surveying services.
• Generous Staff referral bonus scheme.
• Death in service cover.
• 24 Hour Well being Employee Assistance Programme*.
• Free Bluecrest prevention plus health screening.
• Free onsite parking.
• Access to discounts platform, Perks at Work.
• Access to self-funded Health Care plan.
• Discount on Nuffield Gym Membership.
• Salary Sacrifice Personal Car Leasing Scheme available.

 (*T&C’S Apply)
If this role sounds of interest please forward your CV by clicking Apply Now, or feel free to call Elliott Pennell on 01206-716060 for a confidential chat.