Customer Service Adviser

Location:

Killeaton House, Dunmurry, Lisburn

We are Northern Irelands leading bank and our multi award winning contact centre team are looking for new Customer Advisers to join us. We would love you to help us achieve even more in 2024.

Here at Danske Bank, we are so much more than a contact centre, we are a family and a community. Culture is embedded in everything that we do. We are a place to work that encourages our colleagues to continually enhance their professional and personal development all in a space that creates a true sense of belonging in a safe, fun, focused and driven environment.

We are passionate about our Diversity & Inclusion strategy and in the Contact Centre we have our own diverse groups to support this such as our Belong Team, Culture Club, Green Team and Team Engage. Everyone is welcome to join these groups and get involved - New Ideas are the best ideas!!! As a team we have many opportunities to come together to support the community through volunteering and Fundraising while having lots of fun along the way.

We truly believe that colleague engagement creates a sense of value, and this contribution, commitment and loyalty form part of the foundations of Danske Bank.

Why you’ll want to work with us…

At Danske Bank we’re driven by a clear purpose to help customers, colleagues and society thrive. We believe what we do genuinely makes a difference. That includes investing in our people, ensuring everyone feels that they belong and being there for the moments that matter.

Danske Bank recognises the power that comes with diversity of thought and perspective, it makes us stronger as a business and creates a true sense of belonging for our colleagues. To be the best we can be, we depend on diverse thinking, beliefs, experiences, and backgrounds. We have a clear purpose – Helping our Customers, Colleagues & Society thrive - and our Diversity and Inclusion Strategy is central to that. We recognise that everyone does not have an equitable starting point, and, by focusing on ‘equality’, we are making sure that everyone has an equal opportunity to reach their full potential. Our customers come from all walks of life, and so should our colleagues.

Driving sustainability is a key strategic priority for us. We’d proud to have achieved Platinum Level in the 2022 Northern Ireland Environmental Benchmarking Survey and we’re working hard to help our customers go green.

No wonder we are recognised by Best Companies as Northern Ireland’s number one best company to work for. So, if you share our values and enthusiasm and all of what we stand for resonates with you, then you will find a home at Danske Bank.

We offer a fully paid comprehensive training programme.

We want you to be successful and will make sure that you have a well-planned career pathway which can lead to promotion within 9 months.

From flexible working patterns and reset spaces to free parking, we offer a diverse range of other benefits that will match what matters most to you and to your lifestyle.

What your day will look like…

As an inbound based telephone Customer Service Adviser, you’ll quite often be our customer’s first point of contact. You will help with a range of queries about our products and our services.

You will always be looking to identify customer needs and support the customer on their banking journey, while educating our customers on our digital offerings.

Explore all options and take ownership to resolve the customer query and act as an ambassador for Danske Banks products.

Contribute to an environment of colleague collaboration to achieve team and individual goals.

Ensure every customer interaction exceeds the their expectations.

What skills and experience do you need to join us?

Our Customer Direct team is passionate about delivering an excellent service. So, if you take pride in going that extra mile for the customer, we would love to hear from you.

Banking experience is not necessary, just a passion for making every customer feel valued and if you are a good communicator with the ability to build Rapport and the potential to identify customer needs while educating our customers on both new and existing products and services then you are going to be a great fit!

And remember –our contact centre is highly collaborative. Our training is of the highest standard so you will always be supported.

What we can offer you...

There’s much more to working at Danske Bank than just a salary, but for this role we are offering between £20,225 - £25,000 depending upon experience. As a Customer Service Adviser, you will receive 32 days’ leave per year which includes 22 days’ annual leave plus 10 paid bank holidays (Bank holiday working is not compulsory).

We also offer an attractive range of flexible benefits centred on wellness. Everyone’s circumstances are different, and our benefits can be tailored to your needs. For example, you can buy more holidays or if you need to avail of medical treatment, then you can use our free private medical care.

If you want to make your money go further, our Danske Discounts offering is just for you. With non-stop discounts, on things such as eating out, motor or retail.

Your working pattern - did we mention that we have a hybrid-working model?

Once you are fully competent within your role, you’ll be able to work remotely for up to 3 days per week. For the first 6 months your typical work pattern will be between 8.00am & 6.00pm, based on your preference, with only one evening every 3 weeks – normally until 8pm. You’ll also work one Saturday every 4 weeks and then you can take a day off during the week instead.

We don’t ask you to work on a Sunday but if you volunteer to do so, then we will pay you double time. Same for Bank Holidays – if you volunteer to work you will be paid double time. It’s a great way to boost your income!

No wonder we are recognised as one of Northern Ireland’s top ten Best Companies to Work for. So if you share our values and enthusiasm and all of what we stand for resonates with you, then you will find the perfect home in Customer Direct.

Sound good? Great! Then get that CV polished.

We can’t wait to hear from you, so share your CV with us as soon as possible.

If you do have any questions about the roles, then reach out to Danielle Angelone or Seamus Lavery on: 02890 048074 and they will be happy to help you.

We can’t wait to hear from you!

Good luck!

If you have a disability, long term health condition or additional need that requires accommodation or adjustments during any stage of the recruitment process, just let us know how we may be able to help by giving our HR team a call on 028 9004 8500. If you would prefer to email us you can reach us here at recruitmentuk@danskebank.co.uk

Each one of us is different, and at Danske Bank we value and respect individual differences. Danske Bank is proud to be an equal opportunity workplace. That means that, as a committed equal opportunities employer, we welcome applications from all suitably qualified candidates regardless of (but not limited to); gender, ethnicity, background, nationality, generation, age, working style, religious background, sexual orientation, gender identity, gender expression and cognitive diversity.