Customer Service Adviser

Role:Customer Service Adviser 

Location: Wokingham

Hours: 35 hours per week Monday - Friday 9am-5pm, Plus 2 in 4 Sat’s 9am-12pm.

Start Salary: £20,900k 

At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class Customer Service, effective communication skills and a desire to learn, you could be the person we’re looking for.

What will you be doing?

Our customers really appreciate being able to talk to a human being about their savings accounts, and that’s where you come in! As the friendly face of the Society, you’ll be helping them to find the answer to their questions whether that’s face-to-face, over the phone, or in writing.

Why work for us?

• We care about our communities – as well as providing financial services, we get involved in supporting our local communities. This means regular opportunities to volunteer, fundraise, and help with community events and activities. We also give all our employees two paid days of volunteering every year to help with causes they feel passionately about.

• We want to help you develop – We are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.

You will also receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts and our wellbeing programmes, and your birthday off!

Here's what one of our new team members had to say:

“The moment I walked in for my interview, I knew that I wanted to work here. Customers are treated with the utmost respect and consideration and the team strive to fulfil their needs with a professional, tailored approach which I am so proud to be a part of. The support I am receiving has given me confidence that I can already provide the experience that our customers deserve.”

Essential criteria:

• Experience of working with internal and/or external, customers to ensure the highest quality service experience
• Evidence of excellent written and verbal communication skills

Desirable criteria:

• Competent in the use of Microsoft packages - Word, Excel, Outlook and Office 365