Customer Service Advisor

Are you looking for a rewarding and challenging job where you can make a difference every day?

Do you have a flair for Customer Service and a passion for delivering service excellence?

If so, you might be the perfect fit for Royal Mail, based in Barnsley (S73).

We’re looking for people with a flair for Customer Service and a passion for delivering service excellence. You will need to be confident on the telephone and able to communicate with customers politely and effectively.

Duties of the Customer Service Advisor will include:

• General enquiries (advice and support)
• Tracking/Complaints
• Data inputting – quickly and accurately
• Handling all customer interactions with care – delivering a ‘first class’ customer experience at all times.
• Effectively dealing with telephone, email, white-mail, complaints and general customers enquiries  

To be successful in this role, you will have:

• Proven record within a fast-paced Customer Service environment
• A passion and commitment for delivering a great customer experience.
• Enthusiastic and responsive – seeking a positive resolution for all customers.
• Self-motivated.
• Able to work as part of a team or alone.
• Ability to work under pressure and to deadlines.
• Good planning and flexibility
• Computer literate and good keyboard skills  

As a Customer Service Advisor, you will enjoy:

• A competitive pay rate of £11.77 per hour
• 37.5 hours per week, between the hours of 08:00am – 18:30pm Monday to Friday, 08:00am – 15:00pm Saturday, 09:00am – 14:00pm Sunday (Although Sundays shifts are very rare you must still be flexible). There will be a mixture of various length of shifts throughout the week but you will be required to work every Saturday. Shifts are given 4 weeks in advance
• Free on-site parking
• Close proximity to amenities

You will also receive full training for the role, which will last for two weeks from Monday to Friday, 9am to 5pm.

(Please note that annual leave is not permitted during the first three weeks of training, and minimal annual leave may be requested after this subject to availability)

If you are interested in joining Royal Mail as a Customer Service Advisor, don’t miss this opportunity!

The intake start date is 11th March subject to a clear DBS check.

Apply now and start your journey with Royal Mail!