Address
Form of work
SalaryProvide exceptional Customer Service across multiple channels, addressing inquiries and ensuring prompt issue resolution. Contribute to a diverse real estate growth initiative, engaging clients and utilising unique software and strategies.
Client Details
The organisation seeking a Customer Services Advisor operates within a diverse group of businesses focused on facilitating comprehensive growth for Estate and Letting Agents. The role involves being the primary point of contact for customers, providing exceptional support across various communication channels, ensuring prompt issue resolution, and aligning efforts with the organisation's commercial objectives.
Description
Customer Services Advisor's is responsible for promptly and courteously addressing customer inquiries through various channels, ensuring compliance with service time lines, taking ownership of issues, maintaining clear communication, providing customer education, tracking and resolving problems, collaborating on training materials, staying updated on products, offering cross-departmental support, and actively engaging in self-development within the role.
Profile
The successful candidate for this role will exhibit a strong commitment to exceptional Customer Service, showcase accountability in task completion, demonstrate adept problem-solving skills, possess motivation and resilience in handling inquiries, exhibit excellent written and verbal communication, display IT literacy, showcase commercial awareness aligned with business goals, and demonstrate strong organisational skills to effectively manage workload and priorities.
Job Offer
Location Benefits: The position is based in a stunning village on the outskirts of Derby, offering a pleasant work environment with free on-site parking and local amenities.
Work Schedule: Working hours are Monday to Friday from 9 am to 5:30 pm, allowing weekends for relaxation and personal time.
Hybrid Working: After successfully completing the probation period, hybrid working options will be available, providing flexibility in work arrangements.
