Customer Service Advisor

Location: Alfreton (DE55 4QJ)
Contract type: Full time
Hours: 37.5 hours per week, Monday to Friday
Salary: £24,322 per annum starting, plus 22 days holiday rising and bank holidays, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme

About the Job

Relationships mean everything to us, and this one is particularly special. You’ll have an important part to play in healthcare success for the NHS Supply Chain. Unipart as its logistics partner works with over 800 suppliers, delivering 4.5 million orders a year to Trusts nationally, as well as providing a home delivery service to private individuals and care homes.

Here at Unipart we don’t just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own personal and professional goals to a world class level, through Unipart's ‘From Gate to Great’ training and development program.

As an office based Customer Service Advisor you’ll work as part of Unipart’s Customer Support Services Team delivering great Customer Service.

As part of your key responsibilities you’ll:

• Receive and record in a precise manner, onto a call management system, internal and external enquiries resulting from the services provided by the NHS Supply Chain.
• Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the Customer Service guidelines
• Make decisions on and process customer requests for direct issues of stock, urgent orders by liaising with all associated departments.
• Liaise with customers and manage return requests, making decisions on the timescale, value, suitability, and possible reallocation of the same, within Customer Service guidelines.
• Investigate missing orders and where necessary authorise customer ‘credits’ within a given limit.
• Develop the relationship and lines of communication between NHS Supply Chain and customers.
• Advise customers of suitable alternative products and place orders where necessary on their behalf.

About You

We’d love you to have the following skills and experience, but please apply if you think you’d be able to perform well in this role!

• Customer Service experience in a office/team environment (Desirable)
• Strong planning, organising and time management skills
• Excellent written and verbal communication skills
• Customer focus
• Eye for detail
• Strong Team Player
• Committed to achieving team objectives
• Self-motivated
• Keen to learn in an ever-changing environment

Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.

You may have experience in the following: Customer Support Advisor, Customer Care Representative, Client Service Specialist, Customer Relations Associate, or Service Desk Analyst, etc.

REF-213 610