Customer Service Advisor

Juice Recruitment is delighted to be working in partnership with an online retail company, with the appointment of a Customer Service Advisor to join their team.

This well-established and market-leading business offers an approachable and honest service, going above and beyond for their customers. With this in mind, they are seeking a confident and customer-focused individual who will reflect their core values.

Key Responsibilities:

• Handling inbound customer queries and complaints.
• Processing orders and returns in a timely manner.
• Keeping customers updated on the journey of their order.
• Providing product information to customers and advising.
• Assisting with administrative tasks and responding to emails.

About you:

• 1-year minimum experience working in an office environment.
• Fantastic Customer Service and complaint handling skills.
• Proficient in Microsoft Office applications.

Benefits:

• Working hours are Monday to Friday, 9-5.
• Cycle to work scheme & pension scheme.
• Limited private health coverage.
• Dress down Fridays, a sociable working environment and team lunches/nights out.

Salary is £24,000, with a potential OTE £26,400 (if individual and business targets are met)