Customer Service Advisor

Job Title:Customer Service Advisor (Temporary)
Location: Bristol (In-office)
Duration: 4-6 weeks (Full-time)
Hourly Rate: £12.30
Job Description:
We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Advisor on a temporary basis. In this role, you will be responsible for providing high-quality assistance to our clients, addressing their inquiries, and resolving their concerns in a timely and efficient manner. As a vital member of our team, you will play a crucial role in maintaining our reputation for exceptional Customer Service.
Key Responsibilities:

• Respond promptly and professionally to customer enquiries via phone, email, and in-person.
• Provide accurate information about our products, services, and policies to clients.
• Assist customers with account enquiries, transactions, and issue resolution.
• Identify and escalate complex issues to the appropriate department or supervisor.
• Maintain detailed records of customer interactions and transactions.
• Ensure customer satisfaction by following up on enquiries and resolving any outstanding issues.
• Collaborate with team members to improve processes and enhance the overall customer experience.
• Adhere to company policies and procedures at all times.

Requirements:

• Previous experience in Customer Service or a related field is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently as well as part of a team.
• Proficiency in using computer systems and software applications.
• Flexibility to work full-time hours in the office for the duration of the contract.
• A positive attitude and a willingness to learn and adapt in a fast-paced environment.

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.