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Form of work
Salary- Job Type: Full-time, Temporary to Permanent
- Start date: Monday 8th April
- Location: Avonmouth, Bristol, BS11. Potential for hybrid once fully trained
- Salary: £23,333 per annum (£11.58 per hour) plus performance-related bonus
Are you passionate about delivering exceptional Customer Service and seeking a role with excellent career progression and training?
If you have outstanding communication skills and are looking for a position with sociable working hours and the potential for hybrid working, this opportunity as a Customer Service Advisor could be the perfect fit for you.
Join our client's award-winning contact centre team in a fun and friendly environment where your contribution is truly valued.
Day to Day of the role:- Handle a broad range of calls from customers, providing efficient and effective service.
- Engage with customers primarily via inbound calls, as well as through QMS, email, and webchat when necessary.
- Work collaboratively with other business areas to support our customers.
- Develop product knowledge to assist customers with technical queries.
- Stay informed about marketing and promotional activities.
- Accurately record all conversations and transactions on our in-house system.
- Address 1st line complaints and undertake additional Customer Service-related business activities.
- Excellent communication and problem-solving skills.
- Ability to learn new systems and processes quickly.
- A natural ability to build rapport and maintain collaborative relationships.
- A commitment to ongoing personal development and learning.
- No weekend work with shift patterns available; hybrid working after training.
- Annual performance-related bonus of up to 3%.
- 25 days holiday plus your birthday off, with the option to earn additional holiday or a cash bonus based on attendance.
- Subsidised on-site canteen offering a variety of meals and drinks.
- Access to discounts and cashback from numerous retailers.
- Up to 60% off on a range of products.
- Option to purchase private healthcare at a subsidised rate.
- Continuous training and support through a comprehensive learning management system.
To apply for this Customer Service Advisor role, please submit your CV detailing your Customer Service experience and why you are interested in joining our team.
Start your journey with us on Monday 8th April and take the first step towards a rewarding career.
