Customer Service Advisor

THE OPPORTUNITY:Macildowie are currently recruiting for a Customer Service Administrator working for a growing organisation based in Enderby.This is a permanent full time position which offers hybrid working.THE ROLE & YOUR RESPONSIBILITIES:To answer calls and take claim ownership where possibleDeal with queries across all departments within HallmarkExcellent listening and communication skillsProfessional telephone manner at all timesCommunicate with other functions to ensure smooth call transfersFollow policy and procedures in line with expectationsThink on your feet and adapt to different client and call typesWork to deadlines and ensure call-backs and diary arrangements are delivered as expectedLook to reduce waste and handle calls in an efficient time-frame EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: In order to be considered you must have experience of handling customer queries. You must have strong communication skills and be IT literate.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.