Customer Service Advisor

Saturday’s Only

Company Overview: Mullen Property Services is a dynamic Building Maintenance Contractor based in Shepperton. Established in 2016, our company has experienced rapid growth and remarkable success in delivering comprehensive building maintenance solutions. We pride ourselves on our commitment to quality and excellence in servicing commercial and residential clients. We are currently seeking a motivated and detail-oriented Customer Service Advisor to join our team and contribute to our ongoing success.

Position Overview: Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email. You’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instill the customers confidence.

The successful candidate will have:

Social Housing and Repair and Maintenance background.

Proven experience in scheduling/planning Disrepairs, Voids, or Complex works.

Competent in communicating with direct operatives, subcontractors, and residents.

Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.

Planning knowledge of what works can be sequenced or can be undertaken concurrently.

Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.

Good level of written English

Good computer skills

Good project management skills

Good communication skills e.g. ability to communicate with different stakeholders at different levels

Passionate about service delivery and customer satisfaction.

Salary: The hourly rate is £12ph

Join our team at Mullen Property Services as a Customer Service Advisor and contribute to our mission of delivering exceptional building maintenance services. Your role will be essential in maintaining our operational excellence and client satisfaction as we continue to grow.

Job Types: Saturdays only 8am to 5pm

Experience: Customer service: 1 year (preferred)

Work Location: In person