Address
Form of work
SalaryParts & Customer Service Advisor
£24k salary + Bonus & Benefits
Based - Richmond, Surrey TW9
Mon - Fri 9am - 5.30pm
Immediate start
Role:
A leading manufacturer and distributor based in South West London are currently seeking an enthusiastic Sales & Customer Service representative to join their team.The successful candidate will be involved in the day to day operation of the department including telephone support for customers on minor technical problems, processing of sales orders, purchasing of parts and advance replacement sourcing in an industry demanding immediate problem resolution.
Key Responsibilities
- To provide phone support to both Customers & internal Staff
- Sending update information to customers
- Sending Machine updates to customers
- Generating reports for outstanding Sales Orders & inventory
- Sending of Pro-forma invoices to customers on request
- Chasing of payment for orders on Pro-forma
- Looking into and advising on invoice queries
- Entering Purchase Orders onto the stock system when required
- Entering Sales Orders onto the stock system
- Advising customers of delivery dates or delays on orders
- To respond to emails/telephone enquiries for technical information or support on products, and provide the relevant information
Skills:
Customer Service experience
Good communication skills (written & spoken)
IT literate
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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