Customer Service Advisor

Job Brief:

A well-established business based in central Nottingham are looking for a Customer Service Advisor to join their growing team. As a Customer Service Advisor you will be customer orientated and will act as a liaison, provide product/services information and resolve any emerging problems with accuracy and efficiency.

Duties Include:

• Providing help and advice to customers communicating courteously with customers by telephone, email, letter and face-to-face
• Investigating and solving customers' problems, which may be complex or long-standing problems
• Keeping accurate records of discussions or correspondence with customers
• Producing written information for customers, often involving use of computer packages and software
• Learning about products or services and keeping up to date with changes
• Managing large amounts of incoming calls
• Meet personal/Customer Service team targets
• Handle customer concerns/complaints, provide appropriate solutions within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents

Skills Required:

• Proven experience of customer support, as a Customer Service representative or similar
• A track record of over-achieving targets
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Familiarity or learning agility of Web based Customer Portals

The Customer Service Advisor will be genuinely excited to help customers. You will be patient, empathetic, and passionately communicative. You must be confident at troubleshooting and able to investigate to resolve customer complaints. In return you will be offered a salary of £24,000 to rise to £25,000 after probation.

Working hours are Monday to Friday 8:30am - 5:00pm with half an hour for lunch; this is fully office based. Also, you will be offered 20 days annual leave plus statutory Bank Holidays rising by one day per each year of service up to 25 days.