Customer Services Advisor

Why join Nelsons?

Nelsons is one of the largest and fastest growing law firms in the East Midlands with experts in Leicester, Derby and Nottingham.

We look to empower our clients, to give them a voice, fight for them, help them seek justice and steer them through complex legal issues they face. The desire to push ourselves forwards to better serve our clients has been a constant throughout our evolution.

The role

We are seeking to recruit an enthusiastic client Services Advisor to join our team in the Nottingham office. You’ll play a key role in helping us achieve this by getting new clients to the right legal team as soon as possible, so previous experience in a legal services environment would be helpful but not essential.

This is an exciting opportunity for a motivated individual to apply their Customer Services skills and experience in a demanding yet supportive team environment. The successful candidate will have some experience or knowledge of:

•         Taking incoming calls from clients,
•         Respond to online web enquires,
•          Support new marketing activities which may impact the department

To be successful in applying for this role, you must possess excellent client care skills, be technically strong with an eye for detail and have the ability to communicate effectively. You must also be reliable, organised, able to work in a busy environment, possess excellent time management and interpersonal skills. 

As part of this role, you’ll be given all the tools to succeed and can expect dedicated training, professional support and a host of benefits.