Customer Service Advisor

Customer Service Advisor

Burgess Hill, Temp to perm, £11.44 p/h (+ £1ph attendance bonus), Monday to Friday 9am - 6pm, pension, holiday

The Role

Due to continued success, our client, a well-established outsourced contact centre, based centrally in Burgess Hill, has a fantastic opportunity for a number of Customer Service Advisors to join their dynamic team.

Working alongside a team of experienced Customer Service representatives, you will be responsible for working on behalf of a business who deliver prescription medication to customers, making calls to schedule their deliveries and collections, and receiving calls in relation to this.

• Making outbound calls to customers to arrange delivery of prescription medications
• Receiving inbound calls from customers in relation to the delivery and collection of their prescription medicines
• Updating a centralised database with information gained within the calls

Requirements

We would expect the successful Customer Service Advisor to have excellent communication skills and an enjoyment for engaging with customers. You will be empathetic in your communication style and be comfortable speaking with sometimes vulnerable customers. Due to the nature of the work, you will need to undertake a DBS check (funded by the Company). You will be comfortable using computers and picking up new systems, with a particular ability to convey and record information accurately. Previous office experience would be ideal, but not essential as full training can be given to those with the right attitude. This role could suit someone who has worked as Customer Service Advisor, Call Centre Agent, Customer Representative.

Company Information

Our client are a well-established business with 20 years' experience in providing call centre operations to a wide variety of businesses. You will be joining a dynamic team and part of a business who value their staff. They are centrally located in Burgess Hill only a 3 minute walk from the mainline train station.

Package

£11.44 p/h (+ £1ph attendance bonus) (permanent salary would be £23,795 + attendance bonus of up to £2080 per year)

Potential to go permanent after 12 weeks

Monday to Friday 9am - 6pm

Weekly pay (for the first 12 weeks)

Travail Employment Group is operating as an Employment Business. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.