Customer Service Advisor

Customer Service Advisor

Housing Association

Temp to Perm

£15p/h

The Role:

Reporting to the Operations Manager, the Customer Service Advisor plays a central role in the running of the Distribution Centre, providing a first class efficient and effective service to all our internal and external customers and working with all our field based colleagues and support teams enabling them to provide an excellent operational service at all times.

Responsibilities:

Liaising with customers effectively to provide high levels of customer satisfaction and commercial success

Providing product knowledge and support to field based colleagues and support teams

Managing the effective delivery of customers material order requirements

Collating and co-ordinating van stock deliveries to ensure no deliveries are missed and all colleagues on each run receive their deliveries when expected.

Answering incoming telephone calls, maintaining excellent Customer Service whilst dealing/resolving all issues.

Ensuring delivery dates and times are recorded accurately

Prioritise and plan for any responsive colleague orders/collections.

Ascertaining effectiveness of van stock deliveries, time's deliveries and void deliveries are met.

Liaising with the planning teams for colleague holidays and sickness

Processing orders by colleague by sending purchase orders to suppliers

About you:

Experience of dealing with customers

Experience in using warehouse based stock system

Excellent Customer Service skills

Industry product knowledge

Use of full range of Microsoft Office

Ability to complete tasks in an accurate and timely manner when working under pressure

Attention to detail

Good interpersonal skills

Effective liaison with staff/other stakeholders to give information/find information/resolve problems

Organisation and ability to time-manage work load

The ability to develop and project a positive image of Great Places through personal, written and oral skills

Empathy with our tenants and residents and willingness to deliver exceptional Customer Service

Please apply or get in touch:

(url removed) / (phone number removed)

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.