Customer Service Advisor

Customer Service Advisor
Our client likes to connect customers with things they love, through a seamless personal experience. They achieve this through their dedicated contact centre teams and currently have some exciting opportunities for the right people to join them. If you love working with a team, providing great experience to customers and like to help people get the best and latest tech, then this maybe the opportunity for you.
They work with large network providers to bring great mobile phone deals to their customers. They have a customer base of nearly half a million with their online business equating to over 70% of their sales. These roles within the customers contact centre will be supporting the success of this business by being the first people their valuable customers get to speak to.
Main duties
Providing exceptional Customer Service to new and existing customers, via communication channels (live chat, telephone and email)Will be able to work under their own initiative and also alongside fellow team colleaguesAble to achieve realistic key performance indicators and targetsYou will be highly motivated to provide solutions on a first-time resolution basisThe ideal candidate will have experience of working within a Customer Service industry
The ideal candidate will have
Great knowledge of Microsoft Office 365 productsExcellent communication skills both verbal and written to deal with calls live chat and emailExperience of working within a Customer Service environmentThe ability to work in a fast pace industryWant to work somewhere where you are valued as a team member
In return our client offers
Competitive salaryIndividual monthly bonus based on performanceOpportunity for career progression22 days holiday plus bank holidaysPension schemeSocial activitiesFree parking
Schedule
7.5-hour shiftOccasional weekend working
If you think you have what it takes to be a member of our client's Customer Service team, then please apply now.