Customer Service Advisor

Monday to Friday 8.15 am - 5.15 pm (One-hour paid break) - 28 Days Holiday (including bank holidays) Salary: £13.00 - £13.75 per hour

Benefits:

• Company pension
• Free food
• Free On-site parking
• Bupa - After completing a 3-month probation period
• Quarterly Depot Targeted Bonus

Duties and responsibilities of this Customer Service Advisor include, but are not limited to:

• To work as part of a team to ensure optimum Customer Service.
• To provide delivery information received via telephone and electronic communication within agreed guidelines and parameters.
• Where necessary, pass on queries to other internal departments for updates and resolution, ensuring clear and precise information is provided
• To set and manage realistic expectations with customers
• To manage incoming calls
• To update and monitor various operating platforms
• Ensure a professional image of yourself and the organisation is always portrayed in any interaction
• Provide accurate, valid and complete information by using the right methods/tools

You will:

• Have the ability to work with efficiency and accuracy in a fast-paced, customer-driven environment
• Be articulate & attention to detail are a must
• Be passionate about Customer Service excellence
• Be customer-focused and able to adapt/respond to different types of characters
• Have an excellent telephone manner
• Be able to deliver information accurately
• Be able to confidently manage the expectations of callers
• Be confident, with excellent & listening & communication skills

Experience:

• Customer service: 2 years (required)
• Excellent PC Skills to include Excel
• Transport/Logistics background would be an advantage
• Must speak excellent English