Customer Service Advisor

• Annual salary of £25,612 (FTE)
• Permanent role
• Full-time and Part Time Options Available
• Liverpool city centre office base

Full Time (35 hours) Mon - Fri / (8am-4pm or 8:30am-4:30pm or 9am-5pm - Rota Basis)

Part Time (28 Hours) Mon - Fri

Our usual shift patterns will see you working 3 days a week at home and 2 in the office, once you are signed off from your initial probation period and performance targets are met. At times however the office days may sometimes increase, depending on business and training needs.

Proposed Interview Date: Friday 19th April 2024

The role

The purpose of this role is to be part of a hardworking team that pursues excellence in a fast moving and ever-changing environment. Our aim is to delight our tenants and customers with the highest standard of Customer Service possible by phone, email, via social media and any other form of communication we may receive.

The role can be challenging, but also extremely rewarding. The calls we take aren’t always easy and it is important that our team are empathetic and dedicated to every tenant’s needs, however unique they may be. You will be surrounded by a strong support network, within our team and beyond, who will stand by you and help you along the way.

With excellent interpersonal skills and the ability to work under pressure, you can expect to deal with a range of enquiries such as Repairs, Rent Payments, Lettings, Antisocial Behaviour, Safeguarding and Complaints. You will relish working in a high performing, fast paced environment and will be eager to work as an effective and efficient team member.

In return we offer an extremely competitive salary, staff benefits and the opportunity to grow both professionally and personally.

We will offer full support to aid your performance from the beginning with extensive office based training with senior staff and then regular performance updates and one to one support as you continue to progress in your role.

The right fit

• You’ll be a confident, capable communicator with excellent interpersonal skills and the ability to communicate both verbally and in writing to a good standard

• Previous Customer Service experience is desirable

• You’ll need strong ICT skills with experience with Microsoft Office.

• You’ll relish working in a high performing, fast-paced team committed to resolving issues at the first point of contact.
• You’ll need an open mind, a willingness to learn and we’ll help you with the rest!

Who we are

The Regenda Group is made up of Regenda Homes and its wholly owned subsidiaries M&Y Maintenance and Construction, Redwing, Ecogee, Petrus, The Learning Foundry, Positive Footprints, Centre 56 and the National Communities Resource Centre.

While the organisations in the Regenda Group vary, our core purpose and values are consistent throughout. Every member of staff comes to work here with one core purpose in mind and our values help guide the way we work towards our purpose.

Our values are the operating principles that guide our conduct and our relationship with customers, partners and stakeholders:

• Customer focus
• High performance
• Efficiency and value for money
• One Team
• Ambition and dynamism
• Openness and honesty
• Communication

Next steps

This is a brilliant time to join a dynamic and ambitious organisation. If you like what you are about to read and think you’ve got what it takes to join our team, then take action – apply now!

Use your application to really sell yourself in the right fit section, what are your skills, give examples of great work that you have completed, what are you passionate about, how would do your friends describe you? What makes you stand out from the crowd?

Successfully shortlisted candidates will be invited to come and meet the team where you can see what the job is about. You can have a look around the office, chat to us and take part in a group assessment. Following this, if we feel that we may be a good match, there will be a short interview to discuss what you can bring to our team.

A date for your diary ... The assessment day will be Friday 19.04.24. Further details will be sent to successful applicants.

What we offer

Regenda Homes really is a great place to work – and you don’t have to just take our word for it! We’re an accredited Best Companies Top 100 employer and have achieved Investors in People Gold status.

We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives.

We also offer a fantastic reward and benefits package which, amongst other things, includes:

• A range of flexible working options.
• 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
• 6 additional days for volunteering.
• Up to 9% employer’s contribution to the pension scheme (match funded).
• £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
• Enhanced maternity, paternity and adoption pay schemes.
• Employee Assistance Programme and health and wellbeing initiatives.
• A wide variety of exciting learning and development opportunities.
• Interest free loans to assist with the purchase of computer equipment and travel season tickets.
• Monthly staff lottery scheme.

"We regenerate places and create opportunities for people"

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we’d encourage you to submit your application as early as possible.

INDHP

The Regenda Group is a great quality, forward thinking housing business, building, managing and maintaining the homes people need. We own or manage around 13,000 properties across the region, including social rented housing, housing for older people, supported housing, private rented property, shared ownership and housing for sale.

The Regenda Group is made up of Regenda Homes and its wholly-owned subsidiaries M&Y Maintenance and Construction, Redwing Living, McDonald Property Rentals, Petrus Community, The Learning Foundry, Positive Footprints and Centre 56.

Our mission is to provide a comprehensive range of multi-tenure housing products and services that reflect the dynamic nature of the housing market, the diversity of our customers and a rapidly changing world.

Our core purpose is to regenerate places to create opportunities for people.

PLACEHOLDER