Customer Service Advisor

Job Title: Customer Service Advisor

Location: Sheffield

Salary: £11.44 per hour

Job Type: Permanent

Working hours: 9am to 5pm, Monday to Friday. (30 min unpaid lunch break).

Our client is seeking a dedicated Customer Service Advisor to join the team. The successful candidate will be responsible for communicating directly with customers via telephone or email and supporting colleagues with office duties. Training will be provided on the Waste Logics System, but prior experience with the system is advantageous.

Key Responsibilities:

- Communicate with customers via telephone or email

- Process incoming calls in a timely and professional manner

- Update internal operating systems and CRM systems

- Utilise the Waste Logics System

- Work collaboratively as part of a team

- Prioritise workload and meet deadlines

- Handle conflict and difficult situations effectively

Requirements:

- Previous experience in Customer Service, outbound or inbound, or as a call centre advisor

- Proficiency in IT, including email

- Strong organisational skills and ability to prioritise tasks

- Excellent communication and interpersonal skills

- Ability to work well as part of a team

- Capacity to handle conflict and difficult situations

If you are a dynamic individual with a passion for Customer Service and a proactive approach to problem-solving, we encourage you to apply for this exciting opportunity.

Doncaster Hub