Customer Service Advisor

Job role:Customer Service Advisor
Location: Leeds City Centre
Salary: £24,000 - £27,000 based on experience, plus performance-related bonus and benefits
Job Type: Full-time or Part-time
Hours: 37.5-hour week for full-time positions, Monday to Friday.
Holiday Entitlement: 20 days holiday plus bank holidays (increasing with service, pro-rated for part-time roles).
 
Are you passionate about delivering exceptional Customer Service? Do you thrive in a dynamic and vibrant environment? If so, we are looking for a dedicated Customer Service Advisor to join a dedicated team.
 
Role Overview:
 
As a Customer Service Advisor, you will play a crucial role in delivering outstanding service to valued customers. Working alongside a highly motivated team, you will handle daily orders, enquiries, and complaints with professionalism and efficiency.
Key Responsibilities:

• Provide excellent Customer Service in line with high service standards.
• Process daily orders and respond to customer enquiries via telephone and email.
• Handle customer queries, complaints, and operational irregularities with care and follow-up.
• Liaise with other departments to ensure effective resolution of issues.
• Inform customers about products and services.
• Offer advice and provide alternatives when necessary.
• Assist in other departments as needed.
• Set up new customer accounts.

Requirements:

• Education to GCSE level in Maths and English.
• 2 years of Customer Service experience preferred.
• PC literacy.
• Ability to work both independently and as part of a team.
• Strong oral and written communication skills, with a pleasant telephone manner.
• Hardworking and diligent nature.
• Ability to handle customer interactions calmly and efficiently.

If you are a switched-on, dynamic individual with a passion for Customer Service, we want to hear from you! Apply now to join the team!
 
Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location.
 
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