Company

TransunionSee more

addressAddressWest Yorkshire, England
type Form of workPermanent, full-time
CategoryCustomer Service

Job description

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

We Are TransUnion:
TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

What You'll Bring:

We have an exciting opportunity for an HR Advisor to act as the first point of contact within the HRBP and Advisory team.  You will effectively support the business and our employees with HR generalist advice. This will be a busy and varied role, and your key area of focus will be to provide expertise to our line managers on a range of people issues and effectively coach managers on all employee relations cases.  In addition there will be compliance and risk aspects of the role in terms of attending client audits, owning the HR risk register and business continuity plans. 

Day to Day You’ll Be: 

  • Delivering exceptional customer service by building strong, effective, proactive relationships with customers and colleagues. 

  • Providing trusted advice to managers on a full range of people related queries and issues, identifying and escalating risks where appropriate. 

  • Managing all employee relations cases through to resolution, tracking and reporting and escalating risks where appropriate. 

  • Liaising with People Services and Payroll in relation to cases. 

  • Supporting HR Business Partners where appropriate with restructures, acquisitions, integration activities (including TUPE) etc. 

  • Educating and coaching front line managers to perform their people related responsibilities more effectively e.g., absence management, flexible working, providing feedback and performance management 

  • Providing work permit and visa advice. 

  • Carrying out exit interviews and identify trends. 

  • Responsible for preparing for and attending client audits, owning the HR risk register and business continuity plan. 

  • Proactive involvement in any initiatives or activities across all HR areas, supporting the wider HR team where appropriate with delivery of specialist projects. 

  • Inputting into review of all HR policies to ensure fit for purpose and meet legal and regulatory requirements. 

  • Keeping abreast of legislative and regulatory changes. 

Essential Skills & Experience: 

  • Solid UK HR and employment law knowledge; 

  • 2-3 years of relevant experience in a generalist HR role, ideally in a financial services or regulated environment; 

  • Ability to be a self starter and independently manage workload in a fast-paced environment, escalating or seeking guidance where required; 

  • Experience of managing sensitive situations and handling customers and stakeholders with empathy and understanding; 

  • Knowledge of GDPR legislation; 

  • Knowledge of HR compliance and risk management, as well as immigration and work permits; 

Impact You'll Make:

What’s In It For you? 

At TransUnion you will be joining a friendly, forward thinking global business. 

We’re happy to talk flexible working. We operate a hybrid model allowing you to explore the balance of work and hours from home and/or from our offices in Leeds or London. 

  • 26 days’ annual leave + bank holidays (increasing with service) 

  • Global paid wellness days off + a bonus day off to celebrate your birthday 

  • A generous contributory pension scheme +access to the TransUnion Employee Stock Purchase Plan 

  • Private health care +a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools 

  • Access to our diversity forums and communities so you can get involved in causes close to your heart 

TransUnion – a place to grow:  

If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. 

We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together.

Flexibility at TU:
Refer code: 3294558. Transunion - The previous day - 2024-05-08 19:48

Transunion

West Yorkshire, England
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