Customer Service Advisor

Your new company
A high growth insurance business is seeking a Customer Service Advisor to join their team in Egham. A well established organisation which has gone from strength to strength in the past 2 years, this is a great opportunity for someone looking for a fun and friendly work environment. The business also tries to promote within, where possible and, due to growth, there are plenty of opportunities for progression within the organisation.
Your new role
You'll be the first point of contact for all inbound queries, building customer relationships using empathy and probing techniques. Key duties include:
Handling inbound calls, first point of contact for policy holders
Predominantly a phone-based role (50-60 calls/day), covering 20+ insurance providers
Updating customer information on database (address, phone number etc)
Renewals/extensions/policy changes
Taking claim information and passing to the correct team to process
Identifying fraud indicators
What you'll need to succeed
You'll have strong written and verbal communication skills, a good working knowledge of MS Office and the ability to pick up new software. You'll have previous Customer Service experience (not necessarily in insurance) and enjoy being on the phone, talking to customers and delivering an exceptional service to those that they speak to. You'll have the ability to pick up insurance terminology, although full training will be given.
What you'll get in return
You'll receive an annual salary of 25k, working 37.5 hours Mon-Fri 9am-5.30pm. Hybrid working is available (2 days/week in the office after training). free parking is available on site. Benefits also include NEST pension scheme, 29 days holiday (inc bank), free fruit provided in the office and a quarterly massage.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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