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SalaryCustomer Service AdvisorFull Time Role Based in Trafford Park
Hours: Monday - Thursday 9am - 5.30pm and Friday 9am - 3pm
Salary - 22,440K
Zachary Daniels has a fantastic opportunity for a Customer Service professional who is eager to join a large, well known brand and market leader in the UK.
The team are responsible for liaising with clients and all departments within the business and making sure all information is passed to relevant departments in a timely manner.
Duties include:
- Processing client paperwork at point of sale and sign off using the internal systems
- Liaising with clients to discuss agreed install dates, coordinating diaries
- take calls from warranty clients advising who would be best suited to assist them
- Process client complaints and queries and passing it onto the relevant person to resolve the complaint
- Liaising with other departments within the business to provide the best possible positive experience with the company
Key Requirements:
- Excellent verbal and written communication skills;
- Being confident to work as part of a team and by yourself in a fast-paced environment
- Confident telephone manner; Being able to communicate with other departments within the business and clients confidently;
- Accuracy and attention to detail;
- Ability to prioritise with an organised approach;
- I.T. literate
Company benefits:
- Pension enrolment with salary exchange
- Full software training will be given, and all IT equipment provided
- 22 days annual leave plus bank holidays (rising with service)
- Free parking
- Reward Gateway, you can save money on everyday spending and make your money go further at up to 770 retailers
- Wellbeing centre - exercise videos, mindfulness tools, nutritional and financial advice
- Employee Assistance Programme - access to 24/7 counselling and support helpline
- Employee Mortgage Services - through our partnership with Charles Cameron we provide access to mortgage advice and education services
- Cycle to Work Scheme
- Christmas functions
BBBH30780
