Address
Form of work
SalaryOur client has 3 Customer Service Advisor Apprenticeship roles availableto join their team based in East Grinstead where youwill join them on a full time, fixed term contract basis ( 15 months) starting 8th July. In return, you will receive a competitive salary of c £18,500 per annum, plus excellent benefits.
Our client aims to share their passion for enjoying the great outdoors by providing an unrivalled choice of quality places to stay, at locations world-wide. They provide over one million members with access to nearly 2,700 locations in the UK and Europe, as well as giving them access to their vast knowledge and expertise in how to make the most of caravanning and motor-homing a leisure pastime.
About the role
As their Customer Service Advisoryou will promote and sell a range of Club services and products, handle member/non member enquiries and resolve complaints to the required standards. You will provide excellent Customer Service via inbound/outbound calls, webchat, email and social media channels as required.
Key responsibilities of their Customer Service Advisor will include:
- To engage with and complete the apprenticeship programme, Level 2 Customer Service Practicioner, within a 15 month period.
- To undergo training as required and comply with current and ongoing FCA regualtions.
- To promote and sell to members Club services - relating to membership, UK sites and Caravan Cover or Overseas Travel
- To provide a high level of Customer Service, in accordance with the Clubs strategic goals.
- What they are looking for in their Customer Service Advisor:
- GCSE Maths and English qualification at a grade 4 or above with certification evidence
- Previous experience in a customer facing role is an advantage
- Able to demonstrate a confident, empathetic and enthusasitic approach to Customer Service
- To work well as part of a team
- Ability to adapt to new processe and systems as required
- Excellent verbal and written communication skills
If you feel you have the skills and experience to become our clients Customer Service Advisor then please click “apply” now – They'd love to hear from you!
Our client is committed to employing a diverse workforce. All applications are treated equally and they recruit purely on the basis of skills and experience. They know their greatest strength is their people, so differences are celebrated, and they strive to create an environment where colleagues feel respected and valued for their unique potential.
