Customer Service Advisor

Job Title:Customer Service Advisor
Hours: 37
Type: Temporary Ongoing
Location: Solihull, B37
Start Date: ASAP
As a Customer Service Advisor, you will be a key member of our Contact Centre team, handling various customer inquiries. This includes dealing with a range of services such as housing, homelessness, rents, and repairs. You will be responsible for providing high-quality, customer-focused service, ensuring all interactions are handled professionally and efficiently.
Key Duties and Responsibilities:

• Provide excellent Customer Service by promptly responding to calls, emails, voicemails, and texts within agreed timescales and service standards.
• Strive for First Contact Resolution by resolving inquiries and transactions without the need for further referrals whenever possible.
• Effectively manage workload fluctuations associated with housing-related inquiries.
• Accurately input data into computer systems.
• Consistently meet specified targets for delivering excellent Customer Service.
• Identify opportunities to improve existing procedures and enhance service delivery.
• Collaborate with colleagues to share knowledge and collectively improve individual and team performance.
• Complete outbound activities in alignment with team objectives.
• Adhere to relevant company policies.
• Perform any other reasonable duties as directed by the Team Manager or Customer Contact Manager, and ensure a safe working environment in accordance with our client's Health and Safety Policy.

Requirements:

• Experience in Customer Service, preferably in a contact center.
• Excellent communication, problem-solving, and interpersonal skills.
• IT literacy and ability to work both individually and as part of a team.
• Flexibility and ability to work under pressure.

If you require any additional information regarding the position, please call David at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)